My account Michelin

Welcome to the FAQ (Frequently Asked Questions) section of the "ViaMichelin" website.

Here you will find help, tips and advice on how to get the maximum benefit from using the "ViaMichelin" website, as well as answers to the most frequently asked questions from visitors to our site.

Customer feedback plays a vital role in the continued development of the "ViaMichelin" website and we would like to thank you for any suggestions you may have.

Please visit the Contact Us section if you wish to contact ViaMichelin Customer Services.

Michelin is at your service and thank you for your trust.

 

How to register my favourites

Favourites registered in your Michelin account are available for all address searches made through our website and Mobile applications: ViaMichelin, MICHELIN Restaurants, MICHELIN Travel,…

Once logged in to your Michelin account, rather than launching a new search you will be able to access them directly!

To save an address from the ViaMichelin website:

  • Specify the searched address.
  • From the results displayed click on:

 

  • A window will appear asking for confirmation of  your ID if you are not already logged in to your Michelin account:

  • Confirm the email address and password for your account and then click « Login ».

  • You can then:
    • « Add a description » to identify the address for future use;
    • Post the address either to the default directory (default folder), a previously created directory or a newly created directory. You can also organise addresses to your own directory.
    • Click « Save ».
  • And that’s it! You’ll receive a confirmation message for the newly added address:

  • You can then access your Michelin account and your list of saved favourites:

  • To exit this window, click on or . You will then return to the results page for your search.

 

To save a route from the ViaMichelin website:

 

  • Enter the departure and arrival points, including any required steps, and Options to calculate your route.
  • Select your preferred route from those suggested (from 1 to 3) and then click on:

 

  • A window requesting confirmation of  your ID will appear if you are not logged in to your Michelin account:

  • Confirm the email address and password for your account and click « Login ».

 

  • You can then:
    • « Add a description » to identify the address for later use;
    • Post the address either to the default directory (default folder), a previously created directory or a newly created directory. You can also organise addresses to your own directory.
    • Click « Save ».

 

  • And that’s it! You’ll receive a confirmation message for the newly added route:

  • Click X to close the window and return to the results page for your route calculation.